About
The short message service line has been setup to quickly communicate with staff for simple/general enquiries. The service is setup over our existing PBX / phone system. TXT line aims to compliment our existing communication channels (Phone, email, meeting etc.) and is in no way intended to be a replacement. Ensure the communication channel aligns with the nature of the message.
Scope
The following applies to all staff members using the line.
Restrictions
- TXT Line cannot accept phone calls
- Only operates during business hours.
- Is only to be used internally, number should not be shared with stakeholders or clients
- Character Length, the SMS service can only accept text messages with a maximum of 442 characters.
- No MMS/Photos – This Service does not support Image / Videos